Terms of service

OVERVIEW

Welcome to the Urban Pulse store. The terms “we,” “us,” and “our” refer to Urban Pulse. The Urban Pulse store operates this shop and website, including all related information, content, features, tools, products, and services, to provide you with a tailored shopping experience (“Services”). The Urban Pulse store is powered by Shopify technology, which allows us to provide the Services to you.

The following terms together with the policies referenced herein (“Terms of Service” or “Terms”) describe your rights and obligations when using the Services.

Please read these Terms of Service carefully, as they may contain important information regarding your rights and cover areas such as disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you accept these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or the Privacy Policy, do not use or access our Services.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you confirm that you are of legal age under the laws of your state or region of residence and consent to the use of the Services by any minors under your care on devices that belong to you, are managed by you, or will be acquired by you.

To use the Services, including accessing or browsing our online stores or purchasing any products or services we offer, we may ask you to provide certain information, such as your email address and billing, payment, and shipping details. You represent and warrant that all information you provide to our store is accurate, current, and complete, and that you have all necessary rights to provide it.

You are solely responsible for maintaining the security of your account credentials and all activity on your account. You may not transfer, sell, assign, or license your account to any person.

SECTION 2 — OUR PRODUCTS

We have made every effort to accurately display our products and services in our online stores. However, please note that colors and appearances of products may differ from how they appear on your device depending on your device type and its settings and configuration.

We do not guarantee that the look or quality of any purchased products or services will meet your expectations or match the presentation shown in our online stores.

All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to withdraw any product at any time and may limit the quantities of any products offered to any person, in any geographic region, or country as applicable.

SECTION 3 — ORDERS

When you place an order, you are making an offer to purchase. Urban Pulse reserves the right to accept or reject your order for any reason, at our sole discretion. Your order is not accepted until Urban Pulse confirms its acceptance. We must first receive and process your payment before accepting your order. Please carefully review your order before placing it, as Urban Pulse may not process cancellation requests after the order has been accepted. If an order is rejected, modified, or canceled, we will notify you using the email address, billing address, and/or phone number provided when placing the order.

Your purchases are eligible for return or exchange only in accordance with our Return Policy [LINK].

You represent and warrant that you are purchasing solely for personal use, not for commercial resale or export.

SECTION 4 — PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed, as confirmed in your order confirmation email. Unless otherwise stated, prices do not include taxes, shipping, handling, duties, or import fees.

Prices listed in our online stores may differ from those offered in physical stores or elsewhere online or in third-party stores. From time to time, we may offer promotions on the Services that may affect pricing and that are subject to terms other than these Terms. In the event of a conflict between promotional terms and these Terms, the promotional terms shall prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so we can complete transactions and contact you as needed.

You represent and warrant that (i) credit card information is true, accurate, and complete; (ii) you are duly authorized to use the credit card to make purchases; (iii) charges incurred will be honored by your credit card provider; and (iv) you will pay all charges incurred at the posted prices, including shipping and handling fees, as well as any applicable taxes.

SECTION 5 — SHIPPING AND DELIVERY

We are not responsible for shipping or delivery delays. All delivery times are estimates and are not guaranteed. We are not liable for delays caused by carriers, customs processing, or events beyond our control. Once products are handed over to the carrier, title and risk of loss pass to you.

SECTION 6 — INTELLECTUAL PROPERTY

Our Services, including but not limited to trademarks, brands, text, displays, images, graphics, product reviews, video and audio materials, and their design, selection, and arrangement, are the property of Urban Pulse, its affiliates, or licensors, and are protected by U.S. and international patent, copyright, and intellectual property laws.

These Terms permit you to use the Services solely for personal, non‑commercial purposes. You may not copy, distribute, modify, create derivative works of, publicly display, publicly perform, publish, download, store, or transmit any materials related to the Services without prior written consent. Except as expressly stated in these Terms, nothing shall be construed as granting any license or rights under any patent, trademark, copyright, or other intellectual property of Urban Pulse, Shopify, or any third party. Unauthorized use of the Services may violate applicable intellectual property laws. All rights not expressly granted herein are reserved by Urban Pulse.

Logos, product and service names, designs, slogans, and the Urban Pulse store name are trademarks of Urban Pulse or its affiliates or licensors. You may not use such trademarks without prior written consent from Urban Pulse. The Shopify name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans related to the Services are trademarks of their respective owners.

SECTION 7 — OPTIONAL TOOLS

We may provide you with access to customer tools offered by third parties within the Services, which we neither monitor nor control.

You acknowledge and agree that we provide access to such tools on an “as is” and “as available” basis without any warranties, representations, conditions, or endorsements. We shall have no liability whatsoever arising from or relating to your use of optional third‑party tools.

Any use by you of optional tools offered through the website is entirely at your own risk and discretion. You should review and agree to the terms under which such tools are provided by the relevant third party.

We may also, in the future, offer new features through our Services (including new tools and resources). Such new features shall also be considered part of the Services and subject to these Terms of Service.

SECTION 8 — THIRD‑PARTY LINKS

The Services may include materials and hyperlinks to websites provided or operated by third parties (including any embedded third‑party features). We are not responsible for examining or evaluating the content or accuracy of any third‑party materials or websites you access. If you choose to leave our Services to access such materials or third‑party websites, you do so at your own risk.

We are not liable for any damages incurred in connection with accessing third‑party websites or purchasing or using any products, services, materials, or content contained on third‑party websites. Please carefully review third‑party policies and practices before you engage in any transaction. Complaints, claims, concerns, or questions regarding third‑party products and services should be directed to the third party.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

[NOTE TO MERCHANT: This section accurately describes Shopify’s relationship with your store and should not be removed or modified.] Urban Pulse is powered by Shopify technology, which enables us to provide the Services to you. However, all sales and purchases made in our Store are conducted directly by Urban Pulse. By using the Services, you acknowledge that Shopify is not responsible for any aspect of the sales between you and Urban Pulse, including any injury, damage, or loss arising from your purchase of products and services. You expressly release Shopify and Shopify’s affiliates from any claims, damages, and liabilities related to or arising out of purchases and transactions conducted in the Urban Pulse store.

SECTION 10 — PRIVACY POLICY

Any personal data we collect through the Services is subject to our Privacy Policy available here [LINK], and certain personal data may be subject to the Shopify Privacy Policy available here. By using the Services, you acknowledge these policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal data regarding your access to and use of the Services in order to provide and improve the Services. Information submitted through the Services will be transmitted to and shared with Shopify and third parties, which may be located in countries other than your country of residence, to provide services on your behalf. Please review the Privacy Policy [LINK] for more details on how we, Shopify, and our partners use your personal data.

SECTION 11 — FEEDBACK

If you submit, upload, post, email, or otherwise provide any ideas, suggestions, feedback, opinions, proposals, plans, or other materials (collectively, “Feedback”), you grant us a perpetual, worldwide, royalty‑free, sublicensable license to use, copy, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial use. For example, we may use our rights under this license to operate, provide, evaluate, improve, and promote the Services and to fulfill our obligations and rights under the Terms of Service.

You further represent and warrant that (i) you own or have all necessary rights to any Feedback; (ii) any compensation or incentives received in connection with providing the Feedback have been disclosed; and (iii) your Feedback complies with these Terms. We are under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.

We may, but have no obligation to, monitor, edit, or remove Feedback that we determine in our sole discretion to be unlawful, offensive, dangerous, defamatory, libelous, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms of Service.

You acknowledge that your Feedback does not infringe any third‑party rights, including copyrights, trademarks, privacy, or other personal or proprietary rights. You also acknowledge that your Feedback does not contain unlawful, harmful, or obscene material, or any computer virus or other malicious software that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third party.

SECTION 12 — ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information within the Services may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 13 — PROHIBITED USES

You may access and use the Services only for lawful purposes. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) in violation of international, federal, local, or state laws, rules, regulations, or ordinances; (c) in a manner that infringes our intellectual property rights or those of others; (d) to harass, exploit, abuse, harm, defame, slander, insult, intimidate, or injure any of our employees or any other person; (e) to submit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re‑use any material that does not comply with these Terms; (g) to transmit or procure the sending of any advertising or promotional materials, including unsolicited correspondence, “chain letters,” “spam,” or other similar solicitations; (h) to impersonate or attempt to impersonate any person or entity; (i) to engage in any other conduct that restricts or inhibits anyone’s use of the Services, or which, as determined by us, may harm Urban Pulse, Shopify, or users of the Services or expose them to liability.

You further agree (a) not to upload or transmit viruses or any other malicious code that may affect the functionality or operation of the Services; (b) not to copy, duplicate, reproduce, sell, resell, or exploit any portion of the Services; (c) not to collect or track the personal data of others; (d) not to spam, phish, pharm, pretext, spider, crawl, or scrape; (e) not to interfere with or circumvent the security features of the Services or any related websites, other websites, or the Internet. We reserve the right to suspend, disable, or terminate your account at any time without notice if we determine you have violated any provision of these Terms.

SECTION 14 — TERMINATION

We may terminate this agreement or block your access to the Services (or any part thereof) at our sole discretion at any time without notice. You remain liable for all amounts due up to and including the date of termination.

The following sections will survive termination: Intellectual Property, Feedback, Termination, Disclaimer, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions which by their nature should survive termination.

SECTION 15 — DISCLAIMER

Information presented in or through the Services is made available solely for general informational purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability arising from any reliance placed on such materials by you or any visitors to the Services, or by anyone who may be informed of any of its contents.

UNLESS URBAN PULSE EXPRESSLY STATES OTHERWISE, THE SERVICES AND THE PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON‑INFRINGEMENT. WE DO NOT WARRANT, REPRESENT, OR GUARANTEE THAT USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR‑FREE. IN SOME JURISDICTIONS, THE EXCLUSION OF IMPLIED WARRANTIES OR OTHER DISCLAIMERS IS NOT PERMITTED, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

SECTION 16 — LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL URBAN PULSE, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS, OR THE SHOPIFY PLATFORM AND ITS AFFILIATES, BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS OBTAINED THROUGH THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

SECTION 17 — INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Urban Pulse, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers, from and against any losses, damages, liabilities, or claims, including reasonable attorneys’ fees, made by any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference; (2) your violation of any law or the rights of a third party; or (3) your access to and use of the Services.

We will notify you of any claim subject to indemnification, provided that failure to promptly notify you will not relieve you of your obligations unless you suffer material prejudice. We may control the defense and settlement of such claim at your expense, including the choice of counsel, but we will not settle any non‑monetary obligations without your consent (which may not be unreasonably withheld). You must cooperate with us in the defense of indemnified claims, including by providing relevant documents.

SECTION 18 — SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any remaining provisions.

SECTION 19 — WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Services constitute the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, without limitation, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 20 — ASSIGNMENT

You may not delegate, transfer, or assign this Agreement or any rights or obligations under these Terms without our prior written consent, and any such attempt will be void. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or notice.

SECTION 21 — GOVERNING LAW

These Terms of Service and any agreements under which we provide the Services to you are governed by and construed in accordance with the federal and state or local laws in the country of Urban Pulse’s registered office. You and Urban Pulse agree to submit to the jurisdiction of such courts.

SECTION 22 — HEADINGS

Headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 23 — CHANGES TO THE TERMS OF SERVICE

The current version of the Terms of Service is available at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates or changes on our website. It is your responsibility to check our website periodically for changes. We will notify you of material changes to these Terms in accordance with applicable law. Such changes will be effective on the date set forth in such notice. Your continued use of the Services following the posting of any changes constitutes acceptance of those changes.

SECTION 24 — CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at shop@urbanpulse.pl.

Our contact details are provided below:

Urban Pulse

shop@urbanpulse.pl

tel: +48 507 577 633

UrbanPulse sp. z o.o.

Ul. Żelazna 59A, 00-848 Warszawa, Poland

NIP: 5273162299 • Regon: 541598458 • KRS: 0001170378

Sąd Rejonowy dla m. st. Warszawy, XIII Wydział Gospodarczy KRS • Kapitał zakładowy: 50 000 zł, paid in full